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Concierge services
We provide highly professional, trained, uniformed concierge and reception security to provide maximum security and efficient customer service across the UK.
Concierge and reception security services provide organisations with a hybrid role, whereby you have a highly trained security guard who has additional training in providing front-of-house, customer-facing and/or administrative support. This can be particularly effective for organisations that are looking to improve their efficiency and focus on their core operations.
Our concierge and reception security guards receive extensive training in customer service and complaints handling – so they understand how to support you in delivering a great client and employee experience. In addition to providing core security services, our concierge team can provide:
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Administrative support: our concierge and reception security guards support time-intensive daily tasks such as managing emails, scheduling appointments, data entry, and document preparation.
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Personal services: our concierge and reception security guards support organisations by providing personal services to help improve productivity and time management. This includes running errands, making reservations, and daily tasks that can help business owners or staff manage their schedules more effectively.
Get in touch
If you would like to discuss how we could help improve your approach to security in your organisation, get in touch with our team.
Providing highly trained and experienced security guards
Our concierge and reception security guards are highly experienced and receive the highest level of security training, delivered by our training arm, Aegis Training. Guards are trained in safeguarding, first aid, conflict management, and physical intervention in line with industry standards. Our concierge and reception security guards also undertake continuous professional development, and we also undertake site-specific training as part of our contract mobilisation processes.
“Aegis Support Services has been my go-to lock up and unlock company for all the sites I manage for several years and during that time I have found every member of their team from the Operations Manager through to the Patrol team that locks and secures our premises to be excellent in the services they provide.”
Ron Parrish
Senior Associate, Fisher German
“I’d like to take this opportunity to highlight the excellent professionalism, resilience and stamina from Wajid, Sunny and Noreen in dealing with an extremely busy day in the Security Lodge amid challenging circumstances.”
Phil Clifton
Security Manager, UTAC
“Having Aegis as our out-of-hours concierge security gives us peace of mind, as we know the officers go above and beyond to protect our staff. We feel they are part of our in-house team.”
Cathleen Murphy
Business Support Manager, Cambridgeshire Community Services, NHS Trust
Get in touch
Our team is made up of highly experienced security services and facilties management professionals who have worked in leadership, front-line, operational, and support roles in the industry for many years.
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