Our team has worked closely with Martyn Gerrard for many years to provide concierge support and refurbishment work across their portfolio of properties.
Our customer
Martyn Gerrard is one of the most respected independent estate agents in North London. The management team were experiencing issues with their FM service provider. Specifically, they had issues with their on-site concierge officer who had inadequate training and with poor service delivery and management of incoming requests for facilities work across their property portfolio.
How we partner with Martyn Gerrard’s team
We sat down with the Martyn Gerrard team to understand what their requirements were and the details of the failings of their incumbent provider. This meant we could address the root causes of the issues and build a tailored FM service delivery and account management plan that addresses their needs.
Once appointed to the contract, we provided bespoke training for our concierge team and trained individuals on-site so they could understand what was required. We then created a work schedule focusing on the key jobs and assignments that had been completed or delivered to the required standard, including refurbishment works across their properties. Today, we continue to work closely with the Martyn Gerrard team, providing a range of FM and concierge services and a dedicated project manager to oversee all works. We regularly receive fantastic feedback from residents and have delivered a cost saving of 28% for the business.
“I value the time we worked with Aegis Support Services. They are a pleasure to work with, and always go above and beyond to ensure the best possible outcome.”
Yamina Linda
Head of Concierge, Martyn Gerrard
Visit Aegis Dubai
Visit Aegis Training